{"id":39475,"date":"2026-07-08T14:56:53","date_gmt":"2026-07-08T13:56:53","guid":{"rendered":"https:\/\/by-tv.co.uk\/?p=39475"},"modified":"2026-07-08T15:54:29","modified_gmt":"2026-07-08T14:54:29","slug":"ofcomdan-virgin-mediaya-iptal-sureclerini-zorlastirdigi-icin-28-milyon-ceza","status":"publish","type":"post","link":"https:\/\/by-tv.co.uk\/en\/ofcomdan-virgin-mediaya-iptal-sureclerini-zorlastirdigi-icin-28-milyon-ceza\/","title":{"rendered":"Ofcom&#8217;dan Virgin Media&#8217;ya iptal s\u00fcre\u00e7lerini zorla\u015ft\u0131rd\u0131\u011f\u0131 i\u00e7in \u00a328 milyon ceza"},"content":{"rendered":"<p>Birle\u015fik Krall\u0131k ileti\u015fim d\u00fczenleyicisi <strong>Ofcom<\/strong>, m\u00fc\u015fterilerin s\u00f6zle\u015fmelerini iptal etmelerini sistematik \u015fekilde zorla\u015ft\u0131rd\u0131\u011f\u0131 gerek\u00e7esiyle <strong>Virgin Media&#8217;ya 28 milyon sterlin para cezas\u0131<\/strong> verdi.Ceza, \u015firketin ihlalleri kabul ederek uzla\u015fmaya gitmesi nedeniyle y\u00fczde 30 indirimli uyguland\u0131.<\/p>\n<p>Ofcom&#8217;un soru\u015fturmas\u0131na g\u00f6re, <strong>1 Ocak 2022 ile 11 Eyl\u00fcl 2024<\/strong> tarihleri aras\u0131nda milyonlarca m\u00fc\u015fteri g\u00f6r\u00fc\u015fmesi hatal\u0131 \u015fekilde y\u00f6netildi. D\u00fczenleyici kurum, bu uygulamalar\u0131n m\u00fc\u015fterilerin hizmetlerini iptal etmesini veya rakip sa\u011flay\u0131c\u0131lara ge\u00e7mesini geciktirmeyi ya da engellemeyi ama\u00e7lad\u0131\u011f\u0131n\u0131 belirtti.<\/p>\n<h4>M\u00fc\u015fterilerin iptal talepleri zorla\u015ft\u0131r\u0131ld\u0131<\/h4>\n<p>Soru\u015fturmada, \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131n\u0131n m\u00fc\u015fterileri gereksiz yere farkl\u0131 temsilcilere y\u00f6nlendirdi\u011fi, kas\u0131tl\u0131 olarak telefonlar\u0131 kapatt\u0131\u011f\u0131, m\u00fc\u015fterileri uzun s\u00fcre sebepsiz bekletti\u011fi ve s\u00f6zle\u015fmelerini s\u00fcrd\u00fcrmeleri i\u00e7in yo\u011fun bask\u0131 uygulad\u0131\u011f\u0131 tespit edildi.<\/p><div id=\"briti-454478784\" class=\"briti-icerik\" style=\"margin-top: 5px;margin-bottom: 5px;\"><a href=\"https:\/\/piaryum.com\/services\/\" aria-label=\"piaryum banner\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/by-tv.co.uk\/wp-content\/uploads\/2025\/12\/Gemini_Generated_Image_g5yqr1g5yqr1g5yq.jpg\" alt=\"\"  width=\"2064\" height=\"1152\"   \/><\/a><\/div>\n<p>Ofcom ayr\u0131ca \u015firketin prim sisteminin, \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131n\u0131 bu davran\u0131\u015flara te\u015fvik etti\u011fini ve finansal olarak \u00f6d\u00fcllendirdi\u011fini ifade etti.<\/p>\n<p>D\u00fczenleyici kurum, Virgin Media&#8217;n\u0131n etkilenen ve \u015fik\u00e2yette bulunan t\u00fcm m\u00fc\u015fterilerin hak ettikleri tazminat veya di\u011fer telafi y\u00f6ntemlerini al\u0131p almad\u0131\u011f\u0131n\u0131 <strong>alt\u0131 ay i\u00e7inde<\/strong> kontrol etmek zorunda oldu\u011funu a\u00e7\u0131klad\u0131.<\/p>\n<h4>Ofcom: Davran\u0131\u015flar kabul edilemez<\/h4>\n<p>Ofcom Altyap\u0131 ve Ba\u011flant\u0131 Grubu Direkt\u00f6r\u00fc <strong>Natalie Black<\/strong>, \u015firketin uygulamalar\u0131n\u0131 &#8220;<strong>olduk\u00e7a \u015foke edici<\/strong>&#8221; ve &#8220;<strong>k\u00f6t\u00fc bir davran\u0131\u015f \u00f6rne\u011fi<\/strong>&#8221; olarak nitelendirdi.<\/p>\n<p>Black, kurumun 2022 y\u0131l\u0131nda sorunu gayriresm\u00ee yollarla \u00e7\u00f6zmeye \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131 ancak \u015firketin gerekli ad\u0131mlar\u0131 atmad\u0131\u011f\u0131n\u0131 s\u00f6yledi. Ayr\u0131ca Virgin Media&#8217;n\u0131n soru\u015fturma s\u00fcrecinde d\u00fczenleyici kurumla tam i\u015f birli\u011fi yapmad\u0131\u011f\u0131n\u0131 da belirtti.<\/p>\n<p>Ofcom, telekom \u015firketlerinin iptal s\u00fcre\u00e7lerini m\u00fc\u015fterileri cayd\u0131racak \u015fekilde tasarlamas\u0131n\u0131n kurallara ayk\u0131r\u0131 oldu\u011funu vurgulad\u0131.<\/p>\n<h4>M\u00fc\u015fteriler ma\u011fduriyet ya\u015fad\u0131<\/h4>\n<p>BBC&#8217;ye konu\u015fan Brighton&#8217;dan <strong>Anthony<\/strong>, ge\u00e7en y\u0131l televizyon aboneli\u011fini iptal etmeye \u00e7al\u0131\u015f\u0131rken otomatik mesajlar\u0131n ard\u0131ndan g\u00f6r\u00fc\u015fmesinin sonland\u0131\u011f\u0131n\u0131 ve hi\u00e7bir m\u00fc\u015fteri temsilcisine ula\u015famad\u0131\u011f\u0131n\u0131 s\u00f6yledi.<\/p>\n<p>Yakla\u015f\u0131k 10 y\u0131ld\u0131r Virgin Media m\u00fc\u015fterisi oldu\u011funu belirten Anthony, aboneli\u011finin kendisine haber verilmeden yenilendi\u011fini ve ge\u00e7en y\u0131la g\u00f6re ayl\u0131k <strong>90 sterlin daha fazla<\/strong> \u00f6dedi\u011fini ifade etti.<\/p>\n<p>Ofcom, iptal s\u00fcrecinde ya\u015fanan zorluklar nedeniyle <strong>1.881 m\u00fc\u015fteriden<\/strong> resmi \u015fik\u00e2yet ald\u0131\u011f\u0131n\u0131 a\u00e7\u0131klad\u0131. Baz\u0131 m\u00fc\u015fterilerin do\u011frudan \u00f6deme talimatlar\u0131n\u0131 iptal etmek zorunda kald\u0131\u011f\u0131, bunun da kredi notlar\u0131n\u0131 etkileyebilecek gecikmi\u015f \u00f6demelere yol a\u00e7t\u0131\u011f\u0131 bildirildi.<\/p>\n<h4>\u015eirket iyile\u015ftirmeler yapt\u0131\u011f\u0131n\u0131 a\u00e7\u0131klad\u0131<\/h4>\n<p>Virgin Media, ge\u00e7mi\u015fte ya\u015fanan sorunlar nedeniyle etkilenen m\u00fc\u015fterilerden \u00f6z\u00fcr diledi\u011fini ve uygun durumlarda telafi sa\u011flad\u0131\u011f\u0131n\u0131 a\u00e7\u0131klad\u0131.<\/p>\n<p>\u015eirket ayr\u0131ca m\u00fc\u015fteri hizmetleri sistemini tamamen yeniden yap\u0131land\u0131rd\u0131\u011f\u0131n\u0131, prim sistemini, \u00e7al\u0131\u015fan e\u011fitimlerini ve kalite kontrol s\u00fcre\u00e7lerini geli\u015ftirdi\u011fini belirtti. Virgin Media, Ofcom&#8217;un son verilerine g\u00f6re geni\u015f bant hizmetlerinde en az \u015fik\u00e2yet alan sa\u011flay\u0131c\u0131 konumuna geldi\u011fini ve hizmetten ayr\u0131lma s\u00fcreciyle ilgili \u015fik\u00e2yetlerin ge\u00e7en y\u0131l <strong>2023&#8217;e k\u0131yasla y\u00fczde 89 azald\u0131\u011f\u0131n\u0131<\/strong> ifade etti.<\/p>\n<p>Virgin Media&#8217;n\u0131n para cezas\u0131n\u0131 <strong>iki ay i\u00e7inde<\/strong> \u00f6demesi gerekiyor. Ofcom, bunun t\u00fcketici koruma kurallar\u0131 kapsam\u0131nda \u015fimdiye kadar verdi\u011fi <strong>en y\u00fcksek para cezas\u0131<\/strong> oldu\u011funu a\u00e7\u0131klad\u0131.<\/p>\n<div id=\"briti-2749332802\" class=\"briti-icerikten-sonra_2\" style=\"margin-top: 25px;margin-bottom: 25px;\"><a href=\"https:\/\/wa.me\/message\/NDZLLIOQT4H3O1\" aria-label=\"bytv reklam banner\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/by-tv.co.uk\/wp-content\/uploads\/2025\/12\/bytv-reklam-banner.jpg\" alt=\"\"  width=\"2376\" height=\"1008\"   \/><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Birle\u015fik Krall\u0131k ileti\u015fim d\u00fczenleyicisi Ofcom, m\u00fc\u015fterilerin s\u00f6zle\u015fmelerini iptal etmelerini sistematik \u015fekilde zorla\u015ft\u0131rd\u0131\u011f\u0131 gerek\u00e7esiyle Virgin Media&#8217;ya 28 milyon sterlin para cezas\u0131 verdi.Ceza, \u015firketin ihlalleri kabul ederek uzla\u015fmaya gitmesi nedeniyle y\u00fczde 30 indirimli uyguland\u0131. Ofcom&#8217;un soru\u015fturmas\u0131na g\u00f6re, 1 Ocak 2022 ile 11 Eyl\u00fcl 2024 tarihleri aras\u0131nda milyonlarca m\u00fc\u015fteri g\u00f6r\u00fc\u015fmesi hatal\u0131 \u015fekilde y\u00f6netildi. D\u00fczenleyici kurum, bu uygulamalar\u0131n m\u00fc\u015fterilerin hizmetlerini iptal etmesini veya rakip sa\u011flay\u0131c\u0131lara ge\u00e7mesini geciktirmeyi ya da engellemeyi ama\u00e7lad\u0131\u011f\u0131n\u0131 belirtti. M\u00fc\u015fterilerin iptal talepleri zorla\u015ft\u0131r\u0131ld\u0131 Soru\u015fturmada, \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131n\u0131n m\u00fc\u015fterileri gereksiz yere farkl\u0131 temsilcilere y\u00f6nlendirdi\u011fi, kas\u0131tl\u0131 olarak telefonlar\u0131 kapatt\u0131\u011f\u0131, m\u00fc\u015fterileri uzun s\u00fcre sebepsiz bekletti\u011fi ve s\u00f6zle\u015fmelerini s\u00fcrd\u00fcrmeleri i\u00e7in yo\u011fun bask\u0131 uygulad\u0131\u011f\u0131 tespit edildi. [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":39479,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[5269],"tags":[],"class_list":["post-39475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-birlesik-krallik"],"_links":{"self":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/39475","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/comments?post=39475"}],"version-history":[{"count":1,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/39475\/revisions"}],"predecessor-version":[{"id":39476,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/39475\/revisions\/39476"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media\/39479"}],"wp:attachment":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media?parent=39475"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/categories?post=39475"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/tags?post=39475"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}