{"id":29749,"date":"2025-02-15T07:26:35","date_gmt":"2025-02-15T07:26:35","guid":{"rendered":"https:\/\/by-tv.co.uk\/?p=29749"},"modified":"2025-02-15T07:26:35","modified_gmt":"2025-02-15T07:26:35","slug":"ingiliz-enerji-sirketlerine-20-milyon-sterlin-faturalama-cezasi","status":"publish","type":"post","link":"https:\/\/by-tv.co.uk\/en\/ingiliz-enerji-sirketlerine-20-milyon-sterlin-faturalama-cezasi\/","title":{"rendered":"\u0130ngiliz Enerji \u015eirketlerine, 20 Milyon Sterlin Faturalama Cezas\u0131"},"content":{"rendered":"

Guardian Money\u2019nin analizine g\u00f6re, Birle\u015fik Krall\u0131k\u2019taki b\u00fcy\u00fck enerji sa\u011flay\u0131c\u0131lar\u0131, son be\u015f y\u0131lda faturalama hatalar\u0131 nedeniyle m\u00fc\u015fterilere toplamda 20 milyon sterlinden fazla tazminat \u00f6dedi. \u00d6demelerin be\u015fte birinden fazlas\u0131n\u0131 ise British Gas ger\u00e7ekle\u015ftirdi.<\/p>\n

Enerji sekt\u00f6r\u00fcndeki \u015fik\u00e2yetleri \u00e7\u00f6z\u00fcme kavu\u015fturmakla g\u00f6revli Ombudsman Hizmeti\u2019nin verilerine g\u00f6re, sekt\u00f6rde fatura \u015fik\u00e2yetleri son be\u015f y\u0131lda %141 oran\u0131nda artt\u0131. 2023\u2019te zirveye ula\u015fan \u015fik\u00e2yet say\u0131s\u0131, o tarihten itibaren stabil bir seyir izliyor.<\/p>\n

Faturalama \u015eik\u00e2yetleri Art\u0131yor<\/strong><\/h3>\n

Verilere g\u00f6re, t\u00fcm \u015fik\u00e2yetlerin %54\u2019\u00fc faturalama ile ilgili olurken, m\u00fc\u015fteri hizmetleri ve ak\u0131ll\u0131 saya\u00e7larla ilgili sorunlar da \u00f6ne \u00e7\u0131kan di\u011fer ba\u015fl\u0131ca konular aras\u0131nda yer ald\u0131. 2023 y\u0131l\u0131nda faturalama \u015fik\u00e2yetleri 67.295\u2019e ula\u015ft\u0131 ve bu say\u0131 h\u00e2l\u00e2 pandemi \u00f6ncesine k\u0131yasla daha y\u00fcksek seviyede.<\/p>

\"\"<\/a><\/div>\n

British Gas\u2019\u0131n ana \u015firketi Centrica\u2019ya y\u00f6nelik Ombudsman taraf\u0131ndan karara ba\u011flanan faturalama \u015fik\u00e2yetleri 2019\u2019dan bu yana alt\u0131 kat artt\u0131. 2019\u2019da \u015firket hakk\u0131nda 2.396 fatura \u015fik\u00e2yeti bulunurken, Ekim 2023 – Eyl\u00fcl 2024 d\u00f6neminde bu say\u0131 17.965\u2019e y\u00fckseldi.<\/p>\n

Birle\u015fik Krall\u0131k\u2019\u0131n en b\u00fcy\u00fck enerji tedarik\u00e7isi olan British Gas, 7,5 milyondan fazla konut m\u00fc\u015fterisine hizmet veriyor. Ancak m\u00fc\u015fteri say\u0131s\u0131 g\u00f6z \u00f6n\u00fcnde bulunduruldu\u011funda bile, son \u00fc\u00e7 ayl\u0131k verilere g\u00f6re her 100.000 m\u00fc\u015fteri i\u00e7in 53,7 \u015fik\u00e2yetle en y\u00fcksek oran\u0131 kaydetti.<\/p>\n

Tazminatlar 2019’dan Bu Yana \u00dc\u00e7 Kat\u0131na \u00c7\u0131kt\u0131<\/strong><\/h3>\n

Faturalama \u015fik\u00e2yetleri nedeniyle \u00f6denen tazminatlar 2019\u2019da yakla\u015f\u0131k 2,4 milyon sterlin iken, 2023\u2019te 7,1 milyon sterline y\u00fckseldi. Son be\u015f y\u0131lda enerji \u015firketleri taraf\u0131ndan \u00f6denen toplam tazminat miktar\u0131 20,4 milyon sterlin olurken, bunun en b\u00fcy\u00fck k\u0131sm\u0131, yani 4,15 milyon sterlini British Gas taraf\u0131ndan \u00f6dendi.<\/p>\n

En g\u00fcncel verilere g\u00f6re, British Gas son d\u00f6nemde faturalama anla\u015fmazl\u0131klar\u0131 i\u00e7in 2,22 milyon sterlin tazminat \u00f6dedi. Ayn\u0131 d\u00f6nemde Ovo 1,28 milyon sterlin, EDF ise 426.000 sterlin \u00f6deme yapt\u0131.<\/p>\n

Bu \u00f6demeler, yanl\u0131\u015f faturaland\u0131r\u0131lan tutarlardan ziyade, m\u00fc\u015fterilere ya\u015fatt\u0131klar\u0131 rahats\u0131zl\u0131k ve stres nedeniyle yap\u0131lan “zaman ve zahmet” tazminatlar\u0131 olarak ger\u00e7ekle\u015ftirildi.<\/p>\n

Fatura \u015eoklar\u0131 ve T\u00fcketiciler \u00dczerindeki Etkisi<\/strong><\/h3>\n

Yak\u0131t yoksullu\u011fuyla m\u00fccadele eden National Energy Action<\/em> adl\u0131 hay\u0131r kurumunun politika direkt\u00f6r\u00fc Peter Smith, yanl\u0131\u015f veya beklenmedik y\u00fcksek faturalar\u0131n k\u0131r\u0131lgan durumdaki t\u00fcketicileri ciddi \u015fekilde etkiledi\u011fini vurgulad\u0131.<\/p>\n

Smith, “Ne yaz\u0131k ki, yanl\u0131\u015f veya \u015fok edici bir fatura, savunmas\u0131z bir t\u00fcketiciyi zor durumda b\u0131rakabiliyor. Maddi etkilerinin \u00f6tesinde, bu durum genellikle dayan\u0131lmaz bir stres ve kayg\u0131ya yol a\u00e7\u0131yor” dedi. Ayr\u0131ca, bir\u00e7ok ki\u015finin yanl\u0131\u015f faturaland\u0131rmaya itiraz etme yollar\u0131n\u0131 bilmedi\u011fini belirterek, bildirilen \u015fik\u00e2yetlerin buzda\u011f\u0131n\u0131n sadece g\u00f6r\u00fcnen k\u0131sm\u0131 olabilece\u011fini ifade etti.<\/p>\n

British Gas ise genel olarak sekt\u00f6rdeki \u015fik\u00e2yet oranlar\u0131n\u0131n 2019\u2019dan bu yana artt\u0131\u011f\u0131n\u0131 kabul ederken, m\u00fc\u015fteri hizmetlerine yapt\u0131\u011f\u0131 yat\u0131r\u0131mlar\u0131n ard\u0131ndan \u015fik\u00e2yet oranlar\u0131n\u0131n di\u011fer b\u00fcy\u00fck sa\u011flay\u0131c\u0131larla ayn\u0131 seviyeye geldi\u011fini savundu.<\/p>\n

Enerji Ombudsman\u0131: Sorunlar Devam Ediyor<\/strong><\/h3>\n

Enerji Ombudsman\u0131\u2019ndan yap\u0131lan a\u00e7\u0131klamada, 2020\u2019den bu yana sekt\u00f6rde ya\u015fanan zorluklar\u0131n, t\u00fcketiciler ve tedarik\u00e7iler aras\u0131ndaki anla\u015fmazl\u0131klar\u0131n \u00e7\u00f6z\u00fcm\u00fcn\u00fc zorla\u015ft\u0131rd\u0131\u011f\u0131 belirtildi. Covid-19 pandemisi, baz\u0131 enerji tedarik\u00e7ilerinin iflas\u0131 ve gaz ile elektrik fiyatlar\u0131nda ya\u015fanan b\u00fcy\u00fck art\u0131\u015flar\u0131n sekt\u00f6rde ciddi sorunlar yaratt\u0131\u011f\u0131 ifade edildi.<\/p>\n

Ancak Ombudsman, 2023\u2019te zirveye ula\u015fan \u015fik\u00e2yetlerin yava\u015f yava\u015f azalmaya ba\u015flad\u0131\u011f\u0131n\u0131 ancak h\u00e2l\u00e2 ge\u00e7mi\u015f y\u0131llara k\u0131yasla y\u00fcksek seviyede oldu\u011funu vurgulad\u0131. Bu durum, enerji sa\u011flay\u0131c\u0131lar\u0131n\u0131n m\u00fc\u015fteri sorunlar\u0131n\u0131 do\u011frudan \u00e7\u00f6zmeye y\u00f6nelik \u00e7abalar\u0131n\u0131 art\u0131rmalar\u0131 gerekti\u011finin bir g\u00f6stergesi olarak de\u011ferlendirildi.<\/p>\n

Vatanda\u015f Dan\u0131\u015fma B\u00fcrosu: Ofgem Devreye Girmeli<\/strong><\/h3>\n

Citizens Advice<\/em> taraf\u0131ndan sa\u011flanan ayr\u0131 bir veri, 2013-2023 y\u0131llar\u0131 aras\u0131nda \u00e7ift yak\u0131tl\u0131 enerji \u015firketlerine y\u00f6nelik \u015fik\u00e2yetlerde %472\u2019lik bir art\u0131\u015f oldu\u011funu g\u00f6sterdi. Ancak bu rakamlar\u0131n \u015fik\u00e2yetlerin nas\u0131l sonu\u00e7land\u0131\u011f\u0131n\u0131 yans\u0131tmad\u0131\u011f\u0131 belirtildi.<\/p>\n

Kurulu\u015fun enerji politikas\u0131 ba\u015fkan\u0131 Alex Belsham-Harris, “Dan\u0131\u015fmanlar\u0131m\u0131z genellikle ge\u00e7imini zor sa\u011flayan insanlardan \u00e7a\u011fr\u0131lar al\u0131yor. Yanl\u0131\u015f bir fatura, onlar\u0131 borca sokma riski ta\u015f\u0131yor ve \u00e7\u00f6zmek i\u00e7in b\u00fcy\u00fck bir \u00e7aba gerektiriyor” dedi.<\/p>\n

Belsham-Harris, d\u00fczenleyici kurulu\u015f Ofgem<\/em>in, yanl\u0131\u015f faturaland\u0131rma nedeniyle t\u00fcketicilere yans\u0131t\u0131lan ge\u00e7mi\u015fe d\u00f6n\u00fck bor\u00e7lar\u0131 s\u0131n\u0131rland\u0131rmas\u0131 ve hizmet standartlar\u0131n\u0131 y\u00fckselterek m\u00fc\u015fteri sorunlar\u0131na daha iyi yan\u0131t verilmesini sa\u011flamas\u0131 gerekti\u011fini vurgulad\u0131.<\/p>\n

\"\"<\/a><\/div>","protected":false},"excerpt":{"rendered":"

Guardian Money\u2019nin analizine g\u00f6re, Birle\u015fik Krall\u0131k\u2019taki b\u00fcy\u00fck enerji sa\u011flay\u0131c\u0131lar\u0131, son be\u015f y\u0131lda faturalama hatalar\u0131 nedeniyle m\u00fc\u015fterilere toplamda 20 milyon sterlinden fazla tazminat \u00f6dedi. \u00d6demelerin be\u015fte birinden fazlas\u0131n\u0131 ise British Gas ger\u00e7ekle\u015ftirdi. Enerji sekt\u00f6r\u00fcndeki \u015fik\u00e2yetleri \u00e7\u00f6z\u00fcme kavu\u015fturmakla g\u00f6revli Ombudsman Hizmeti\u2019nin verilerine g\u00f6re, sekt\u00f6rde fatura \u015fik\u00e2yetleri son be\u015f y\u0131lda %141 oran\u0131nda artt\u0131. 2023\u2019te zirveye ula\u015fan \u015fik\u00e2yet say\u0131s\u0131, o tarihten itibaren stabil bir seyir izliyor. Faturalama \u015eik\u00e2yetleri Art\u0131yor Verilere g\u00f6re, t\u00fcm \u015fik\u00e2yetlerin %54\u2019\u00fc faturalama ile ilgili olurken, m\u00fc\u015fteri hizmetleri ve ak\u0131ll\u0131 saya\u00e7larla ilgili sorunlar da \u00f6ne \u00e7\u0131kan di\u011fer ba\u015fl\u0131ca konular aras\u0131nda yer ald\u0131. 2023 y\u0131l\u0131nda faturalama \u015fik\u00e2yetleri 67.295\u2019e ula\u015ft\u0131 ve bu say\u0131 h\u00e2l\u00e2 […]<\/p>\n","protected":false},"author":1,"featured_media":16632,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[5269],"tags":[],"class_list":["post-29749","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-birlesik-krallik"],"_links":{"self":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/29749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/comments?post=29749"}],"version-history":[{"count":0,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/29749\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media\/16632"}],"wp:attachment":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media?parent=29749"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/categories?post=29749"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/tags?post=29749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}