{"id":29559,"date":"2025-01-22T23:08:17","date_gmt":"2025-01-22T23:08:17","guid":{"rendered":"https:\/\/by-tv.co.uk\/?p=29559"},"modified":"2025-01-22T23:08:17","modified_gmt":"2025-01-22T23:08:17","slug":"hmrc-hizmet-kalitesini-dusurmek-ve-guveni-zedelemekle-elestirildi","status":"publish","type":"post","link":"https:\/\/by-tv.co.uk\/en\/hmrc-hizmet-kalitesini-dusurmek-ve-guveni-zedelemekle-elestirildi\/","title":{"rendered":"HMRC, Hizmet Kalitesini D\u00fc\u015f\u00fcrmek ve G\u00fcveni Zedelemekle Ele\u015ftirildi"},"content":{"rendered":"<p><strong>Birle\u015fik Krall\u0131k Gelir ve G\u00fcmr\u00fck \u0130daresi<\/strong> (HMRC), parlamentonun harcama g\u00f6zlemcisi Kamu Hesaplar\u0131 Komitesi (PAC) taraf\u0131ndan sert ele\u015ftirilere maruz kald\u0131. Komite, HMRC\u2019nin hizmet kalitesini kas\u0131tl\u0131 olarak d\u00fc\u015f\u00fcrd\u00fc\u011f\u00fcn\u00fc ve vergi sistemine olan g\u00fcveni zay\u0131flatt\u0131\u011f\u0131n\u0131 \u00f6ne s\u00fcrd\u00fc.<\/p>\n<h4>Hizmet Kalitesindeki D\u00fc\u015f\u00fc\u015f<\/h4>\n<p>PAC\u2019nin yay\u0131mlad\u0131\u011f\u0131 rapora g\u00f6re, HMRC, kullan\u0131c\u0131lar\u0131 dijital hizmetlere y\u00f6nlendirme politikas\u0131 do\u011frultusunda telefon hizmetlerini bilin\u00e7li olarak k\u00f6t\u00fcle\u015ftirdi. Raporda, 2023-24 mali y\u0131l\u0131nda HMRC\u2019nin performans\u0131n\u0131n &#8220;tarihin en d\u00fc\u015f\u00fck seviyesine&#8221; ula\u015ft\u0131\u011f\u0131 vurguland\u0131.<\/p>\n<p><strong>Raporda \u00f6ne \u00e7\u0131kan sorunlar aras\u0131nda:<\/strong><\/p><div id=\"briti-365382278\" class=\"briti-icerik\" style=\"margin-top: 5px;margin-bottom: 5px;\"><a href=\"https:\/\/piaryum.com\/services\/\" aria-label=\"piaryum banner\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/by-tv.co.uk\/wp-content\/uploads\/2025\/12\/Gemini_Generated_Image_g5yqr1g5yqr1g5yq.jpg\" alt=\"\"  width=\"2064\" height=\"1152\"   \/><\/a><\/div>\n<ul>\n<li>Dan\u0131\u015fmanla konu\u015fma giri\u015fimlerinin yaln\u0131zca %66,4\u2019\u00fcn\u00fcn yan\u0131tlanmas\u0131 (hedef %85 idi),<\/li>\n<li>Ortalama \u00e7a\u011fr\u0131 bekleme s\u00fcrelerinin 23 dakikay\u0131 a\u015fmas\u0131,<\/li>\n<li>Yakla\u015f\u0131k 44.000 m\u00fc\u015fterinin 70 dakikal\u0131k bekleme s\u00fcresinin ard\u0131ndan uyar\u0131 yap\u0131lmadan ba\u011flant\u0131s\u0131n\u0131n kesilmesi.<\/li>\n<li>Ayr\u0131ca, HMRC\u2019nin tahsil edemedi\u011fi bor\u00e7 miktar\u0131n\u0131n bir \u00f6nceki mali y\u0131lda 3,2 milyar sterlinken, 2023-24\u2019te 5 milyar sterline y\u00fckseldi\u011fi belirtildi.<\/li>\n<\/ul>\n<h4>Komiteden Sert Ele\u015ftiriler<\/h4>\n<p>PAC Ba\u015fkan\u0131 Sir Geoffrey Clifton-Brown, HMRC\u2019nin &#8220;en y\u00fcksek hizmet standartlar\u0131n\u0131 hedeflemekle sorumlu&#8221; oldu\u011funu ancak hizmet seviyelerinin her y\u0131l daha k\u00f6t\u00fcye gitti\u011fini s\u00f6yledi. Clifton-Brown, &#8220;HMRC\u2019nin bir politika meselesi olarak kendi hizmetlerini k\u00fc\u00e7\u00fcmsedi\u011fi&#8221; g\u00f6r\u00fc\u015f\u00fcn\u00fc dile getirdi ve kurumun cesur ve yenilik\u00e7i liderli\u011fe ihtiya\u00e7 duydu\u011funu vurgulad\u0131.<\/p>\n<h4>HMRC\u2019den Yan\u0131t<\/h4>\n<p>HMRC\u2019nin CEO\u2019su Jim Harra, Sky News\u2019e yapt\u0131\u011f\u0131 a\u00e7\u0131klamada, PAC\u2019nin ele\u015ftirilerini reddederek \u015funlar\u0131 s\u00f6yledi: &#8220;Komitenin m\u00fc\u015fteri hizmetlerimizle ilgili iddialar\u0131 tamamen temelsizdir. Nisan 2023\u2019ten bu yana \u00e7a\u011fr\u0131 bekleme s\u00fcrelerini 17 dakika azaltt\u0131k ve hizmet standartlar\u0131m\u0131z\u0131 b\u00fcy\u00fck \u00f6l\u00e7\u00fcde iyile\u015ftirdik.&#8221;<\/p>\n<p>Harra ayr\u0131ca, ihtiya\u00e7 duyan m\u00fc\u015fterilere telefonla hizmet vermeye devam edeceklerini ve kullan\u0131c\u0131lar\u0131n %80\u2019inden fazlas\u0131n\u0131n dijital hizmetlerden memnun oldu\u011funu belirtti. Harra, giderek daha fazla insan\u0131n dijital hizmetleri kullanarak vergi i\u015flemlerini h\u0131zl\u0131 ve kolay bir \u015fekilde halletti\u011fini de ekledi.<\/p>\n<p>HMRC\u2019nin hizmet kalitesine y\u00f6nelik ele\u015ftiriler, kurumun kamu g\u00fcvenini yeniden kazanmak i\u00e7in daha etkili ad\u0131mlar atmas\u0131 gerekti\u011fini ortaya koyuyor.<\/p>\n<div id=\"briti-863432333\" class=\"briti-icerikten-sonra_2\" style=\"margin-top: 25px;margin-bottom: 25px;\"><a href=\"https:\/\/wa.me\/message\/NDZLLIOQT4H3O1\" aria-label=\"bytv reklam banner\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/by-tv.co.uk\/wp-content\/uploads\/2025\/12\/bytv-reklam-banner.jpg\" alt=\"\"  width=\"2376\" height=\"1008\"   \/><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Birle\u015fik Krall\u0131k Gelir ve G\u00fcmr\u00fck \u0130daresi (HMRC), parlamentonun harcama g\u00f6zlemcisi Kamu Hesaplar\u0131 Komitesi (PAC) taraf\u0131ndan sert ele\u015ftirilere maruz kald\u0131. Komite, HMRC\u2019nin hizmet kalitesini kas\u0131tl\u0131 olarak d\u00fc\u015f\u00fcrd\u00fc\u011f\u00fcn\u00fc ve vergi sistemine olan g\u00fcveni zay\u0131flatt\u0131\u011f\u0131n\u0131 \u00f6ne s\u00fcrd\u00fc. Hizmet Kalitesindeki D\u00fc\u015f\u00fc\u015f PAC\u2019nin yay\u0131mlad\u0131\u011f\u0131 rapora g\u00f6re, HMRC, kullan\u0131c\u0131lar\u0131 dijital hizmetlere y\u00f6nlendirme politikas\u0131 do\u011frultusunda telefon hizmetlerini bilin\u00e7li olarak k\u00f6t\u00fcle\u015ftirdi. Raporda, 2023-24 mali y\u0131l\u0131nda HMRC\u2019nin performans\u0131n\u0131n &#8220;tarihin en d\u00fc\u015f\u00fck seviyesine&#8221; ula\u015ft\u0131\u011f\u0131 vurguland\u0131. Raporda \u00f6ne \u00e7\u0131kan sorunlar aras\u0131nda: Dan\u0131\u015fmanla konu\u015fma giri\u015fimlerinin yaln\u0131zca %66,4\u2019\u00fcn\u00fcn yan\u0131tlanmas\u0131 (hedef %85 idi), Ortalama \u00e7a\u011fr\u0131 bekleme s\u00fcrelerinin 23 dakikay\u0131 a\u015fmas\u0131, Yakla\u015f\u0131k 44.000 m\u00fc\u015fterinin 70 dakikal\u0131k bekleme s\u00fcresinin ard\u0131ndan uyar\u0131 yap\u0131lmadan ba\u011flant\u0131s\u0131n\u0131n kesilmesi. Ayr\u0131ca, HMRC\u2019nin [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":29397,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[5269],"tags":[],"class_list":["post-29559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-birlesik-krallik"],"_links":{"self":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/29559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/comments?post=29559"}],"version-history":[{"count":0,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/29559\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media\/29397"}],"wp:attachment":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media?parent=29559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/categories?post=29559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/tags?post=29559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}