{"id":26917,"date":"2024-08-02T00:07:04","date_gmt":"2024-08-01T23:07:04","guid":{"rendered":"https:\/\/by-tv.co.uk\/?p=26917"},"modified":"2024-08-02T00:07:04","modified_gmt":"2024-08-01T23:07:04","slug":"wizz-airden-en-kotu-performans-gosteren-havayolu-iddialarina-tepki","status":"publish","type":"post","link":"https:\/\/by-tv.co.uk\/en\/wizz-airden-en-kotu-performans-gosteren-havayolu-iddialarina-tepki\/","title":{"rendered":"Wizz Air\u2019den, \u201cEn K\u00f6t\u00fc Performans G\u00f6steren Havayolu\u201d \u0130ddialar\u0131na Tepki"},"content":{"rendered":"<p><strong>Which?<\/strong> taraf\u0131ndan yap\u0131lan yeni bir anket, <strong>Wizz Air<\/strong>&#8216;in sadece +13 net memnuniyet puan\u0131 ile m\u00fc\u015fteri hizmetlerinde \u201ca\u00e7\u0131k ara\u201d en k\u00f6t\u00fc performans\u0131 g\u00f6steren havayolu oldu\u011funu ortaya koydu. Sekt\u00f6r ortalamas\u0131 +52 iken, d\u00fc\u015f\u00fck maliyetli rakibi Ryanair +28 puan ald\u0131. May\u0131s 2024&#8217;te ger\u00e7ekle\u015ftirilen ve m\u00fc\u015fteri hizmetleri performans\u0131n\u0131 de\u011ferlendiren rapora yakla\u015f\u0131k 4.000 ki\u015fi kat\u0131ld\u0131. Ankete kat\u0131lanlar\u0131n yakla\u015f\u0131k be\u015fte \u00fc\u00e7\u00fc <strong>Wizz Air<\/strong> ile ileti\u015fime ge\u00e7erken en az bir sorun ya\u015fad\u0131klar\u0131n\u0131 belirtti. Ayr\u0131ca, her on ki\u015fiden yakla\u015f\u0131k d\u00f6rd\u00fc e-postalara yan\u0131t almakta uzun gecikmeler ya\u015fad\u0131klar\u0131n\u0131, ayn\u0131 say\u0131da ki\u015fi de \u201cyard\u0131mc\u0131 olmayan veya umursamaz\u201d dan\u0131\u015fmanlarla kar\u015f\u0131la\u015ft\u0131klar\u0131n\u0131 bildirdi.<\/p>\n<p><strong>Wizz Air<\/strong>, son y\u0131llarda hizmet konusunda \u00e7e\u015fitli ele\u015ftiriler ald\u0131 ve Ocak ay\u0131nda Sivil Havac\u0131l\u0131k Otoritesi (CAA) taraf\u0131ndan \u015fikayetleri yanl\u0131\u015fl\u0131kla reddedilen yolculara milyonlarca sterlin geri \u00f6deme yapmak zorunda kald\u0131. Ancak, ekonomik havayolu \u015firketi <strong>Which?<\/strong>\u2019i \u201cyanl\u0131\u015f, temsili olmayan ve yan\u0131lt\u0131c\u0131\u201d bilgiler sunmakla su\u00e7lad\u0131. Wizz Air yetkilileri, \u201cWhich? bir kez daha yan\u0131lt\u0131c\u0131 bir ara\u015ft\u0131rma ve \u015fa\u015f\u0131rt\u0131c\u0131 derecede d\u00fc\u015f\u00fck bir \u00f6rneklem b\u00fcy\u00fckl\u00fc\u011f\u00fc ile halk\u0131n g\u00f6z\u00fcn\u00fc boyamaya \u00e7al\u0131\u015f\u0131yor. <strong>Wizz Air<\/strong> bunun Which? taraf\u0131ndan man\u015fet yaratmak i\u00e7in tasarlanm\u0131\u015f bir taktik oldu\u011funa inan\u0131yor, bu da sadece halk\u0131n kafas\u0131n\u0131 kar\u0131\u015ft\u0131rmaya hizmet edece\u011fi i\u00e7in haks\u0131z ve etik d\u0131\u015f\u0131d\u0131r\u201d a\u00e7\u0131klamas\u0131nda bulundu.<\/p>\n<div id=\"briti-3991572790\" class=\"briti-icerikten-sonra_2\" style=\"margin-top: 25px;margin-bottom: 25px;\"><a href=\"https:\/\/wa.me\/message\/NDZLLIOQT4H3O1\" aria-label=\"bytv reklam banner\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/by-tv.co.uk\/wp-content\/uploads\/2025\/12\/bytv-reklam-banner.jpg\" alt=\"\"  width=\"2376\" height=\"1008\"   \/><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Which? taraf\u0131ndan yap\u0131lan yeni bir anket, Wizz Air&#8216;in sadece +13 net memnuniyet puan\u0131 ile m\u00fc\u015fteri hizmetlerinde \u201ca\u00e7\u0131k ara\u201d en k\u00f6t\u00fc performans\u0131 g\u00f6steren havayolu oldu\u011funu ortaya koydu. Sekt\u00f6r ortalamas\u0131 +52 iken, d\u00fc\u015f\u00fck maliyetli rakibi Ryanair +28 puan ald\u0131. May\u0131s 2024&#8217;te ger\u00e7ekle\u015ftirilen ve m\u00fc\u015fteri hizmetleri performans\u0131n\u0131 de\u011ferlendiren rapora yakla\u015f\u0131k 4.000 ki\u015fi kat\u0131ld\u0131. Ankete kat\u0131lanlar\u0131n yakla\u015f\u0131k be\u015fte \u00fc\u00e7\u00fc Wizz Air ile ileti\u015fime ge\u00e7erken en az bir sorun ya\u015fad\u0131klar\u0131n\u0131 belirtti. Ayr\u0131ca, her on ki\u015fiden yakla\u015f\u0131k d\u00f6rd\u00fc e-postalara yan\u0131t almakta uzun gecikmeler ya\u015fad\u0131klar\u0131n\u0131, ayn\u0131 say\u0131da ki\u015fi de \u201cyard\u0131mc\u0131 olmayan veya umursamaz\u201d dan\u0131\u015fmanlarla kar\u015f\u0131la\u015ft\u0131klar\u0131n\u0131 bildirdi. Wizz Air, son y\u0131llarda hizmet konusunda \u00e7e\u015fitli ele\u015ftiriler ald\u0131 ve Ocak [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":26962,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[5269],"tags":[],"class_list":["post-26917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-birlesik-krallik"],"_links":{"self":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/26917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/comments?post=26917"}],"version-history":[{"count":0,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/26917\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media\/26962"}],"wp:attachment":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media?parent=26917"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/categories?post=26917"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/tags?post=26917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}