{"id":25123,"date":"2024-05-16T17:00:04","date_gmt":"2024-05-16T16:00:04","guid":{"rendered":"https:\/\/by-tv.co.uk\/?p=25123"},"modified":"2024-05-16T17:00:04","modified_gmt":"2024-05-16T16:00:04","slug":"ingiltere-gelir-ve-gumruk-idaresi-arayanlar-uzun-beklemelerden-sikayetci","status":"publish","type":"post","link":"https:\/\/by-tv.co.uk\/en\/ingiltere-gelir-ve-gumruk-idaresi-arayanlar-uzun-beklemelerden-sikayetci\/","title":{"rendered":"\u0130ngiltere Gelir ve G\u00fcmr\u00fck \u0130daresi arayanlar uzun beklemelerden \u015fikayet\u00e7i"},"content":{"rendered":"

Ba\u015fbakanl\u0131k Ofisi harcama g\u00f6zlemcisi taraf\u0131ndan haz\u0131rlanan bir rapora g\u00f6re, vergi m\u00fckelleflerinin bir dan\u0131\u015fmanla konu\u015fmak i\u00e7in telefonda bekleyerek ge\u00e7irdikleri y\u0131ll\u0131k toplam s\u00fcre iki kattan fazla artt\u0131, neredeyse 800 y\u0131la e\u015fde\u011fer hale geldi.<\/p>\n

Ulusal Denetim Ofisi (NAO), Gelir ve G\u00fcmr\u00fck \u0130daresi (HMRC)’deki ortalama \u00e7a\u011fr\u0131 bekleme s\u00fcrelerinin be\u015f y\u0131l i\u00e7inde %350’den fazla artt\u0131\u011f\u0131n\u0131 ve artan say\u0131da insan\u0131n ilk etapta ba\u011flant\u0131 kuramad\u0131\u011f\u0131n\u0131 ya da \u00e7a\u011fr\u0131lar\u0131n\u0131n sonland\u0131r\u0131ld\u0131\u011f\u0131n\u0131 tespit etti.<\/p>\n

Raporda, HMRC\u2019nin m\u00fc\u015fteri hizmetleri kalitesinin son y\u0131llarda beklenen seviyelerin \u201c\u00e7ok alt\u0131nda\u201d oldu\u011fu ve \u00f6zellikle telefon hatlar\u0131n\u0131n \u201chizmet vermedi\u011fi\u201d belirtildi.<\/p>

\"\"<\/a><\/div>\n

Vergi m\u00fckellefleri 2022-23’te bir dan\u0131\u015fmanla konu\u015fmak i\u00e7in 798 y\u0131la (7 milyon saat) e\u015fde\u011fer bir s\u00fcreyi bekleyerek ge\u00e7irdi. Bu s\u00fcre, 2019-20’de beklemek i\u00e7in harcanan 3,2 milyon saatin iki kat\u0131ndan fazla.<\/p>\n

NAO, 2023-24 vergi y\u0131l\u0131n\u0131n ilk 11 ay\u0131nda arayanlar\u0131n yaln\u0131zca \u00fc\u00e7te ikisinin (%67,2) bir dan\u0131\u015fmanla konu\u015fabildi\u011fini belirtti. Bu oran iki y\u0131l \u00f6nceki %77’lik orana g\u00f6re d\u00fc\u015f\u00fc\u015f g\u00f6sterdi ve %85’lik hedefin \u00e7ok alt\u0131nda kald\u0131.<\/p>\n

Bir dan\u0131\u015fmana ula\u015fabilenler 2023-24’te ortalama 23 dakika bekledi. 2018-19’da ortalama be\u015f dakika olan bu s\u00fcre keskin bir art\u0131\u015f g\u00f6sterdi.<\/p>\n

Bu arada rapor, biriyle konu\u015fmak i\u00e7in bekleyen vergi m\u00fckelleflerinin \u00e7a\u011fr\u0131lar\u0131n\u0131n, e\u011fer departman \u00e7evrimi\u00e7i olarak ele al\u0131nabilecek bir konu oldu\u011funa inan\u0131rsa, sonland\u0131r\u0131ld\u0131\u011f\u0131n\u0131 ortaya koydu.<\/p>\n

The Guardian\u2019\u0131n haberine g\u00f6re; vergi dairesi m\u00fc\u015fterileri \u00f6nce dijital hizmetlere y\u00f6nelterek taleple ba\u015fa \u00e7\u0131kmaya \u00e7al\u0131\u015f\u0131yor, b\u00f6ylece sorgular \u00e7evrimi\u00e7i olarak h\u0131zl\u0131 ve kolay bir \u015fekilde \u00e7\u00f6z\u00fclebiliyor.<\/p>\n

Ancak rapora g\u00f6re \u201cmali zorluklar\u201d daha fazla insan\u0131 vergi sisteminin i\u00e7ine \u00e7ekerken, bireylerin vergi i\u015fleri de (\u00f6rne\u011fin birden fazla i\u015f yapmalar\u0131 ya da serbest meslek sahibi olarak \u00e7al\u0131\u015fmalar\u0131 nedeniyle) daha karma\u015f\u0131k hale geliyor.<\/p>\n

Raporun yazarlar\u0131na g\u00f6re dijital hizmetler daha basit sorgularda i\u015fe yar\u0131yor.<\/p>\n

Rapor, parlamentonun kamu hesaplar\u0131 komitesinin benzer \u015fekilde sert bulgular ortaya \u00e7\u0131karmas\u0131ndan \u00fc\u00e7 ay sonra yay\u0131nland\u0131.<\/p>\n

Bu bulgular\u0131n ard\u0131ndan, Hazine’nin bu hafta \u201cHMRC personelinin daha fazla \u00e7a\u011fr\u0131ya cevap verebilmesi i\u00e7in\u201d 51 milyon poundluk bir fon ay\u0131rd\u0131\u011f\u0131n\u0131 duyurdu.<\/p>\n

 <\/p>\n

\"\"<\/a><\/div>","protected":false},"excerpt":{"rendered":"

Ba\u015fbakanl\u0131k Ofisi harcama g\u00f6zlemcisi taraf\u0131ndan haz\u0131rlanan bir rapora g\u00f6re, vergi m\u00fckelleflerinin bir dan\u0131\u015fmanla konu\u015fmak i\u00e7in telefonda bekleyerek ge\u00e7irdikleri y\u0131ll\u0131k toplam s\u00fcre iki kattan fazla artt\u0131, neredeyse 800 y\u0131la e\u015fde\u011fer hale geldi. Ulusal Denetim Ofisi (NAO), Gelir ve G\u00fcmr\u00fck \u0130daresi (HMRC)’deki ortalama \u00e7a\u011fr\u0131 bekleme s\u00fcrelerinin be\u015f y\u0131l i\u00e7inde %350’den fazla artt\u0131\u011f\u0131n\u0131 ve artan say\u0131da insan\u0131n ilk etapta ba\u011flant\u0131 kuramad\u0131\u011f\u0131n\u0131 ya da \u00e7a\u011fr\u0131lar\u0131n\u0131n sonland\u0131r\u0131ld\u0131\u011f\u0131n\u0131 tespit etti. Raporda, HMRC\u2019nin m\u00fc\u015fteri hizmetleri kalitesinin son y\u0131llarda beklenen seviyelerin \u201c\u00e7ok alt\u0131nda\u201d oldu\u011fu ve \u00f6zellikle telefon hatlar\u0131n\u0131n \u201chizmet vermedi\u011fi\u201d belirtildi. Vergi m\u00fckellefleri 2022-23’te bir dan\u0131\u015fmanla konu\u015fmak i\u00e7in 798 y\u0131la (7 milyon saat) e\u015fde\u011fer bir s\u00fcreyi bekleyerek ge\u00e7irdi. […]<\/p>\n","protected":false},"author":1,"featured_media":25124,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-25123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ingiltere"],"_links":{"self":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/25123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/comments?post=25123"}],"version-history":[{"count":0,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/25123\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media\/25124"}],"wp:attachment":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media?parent=25123"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/categories?post=25123"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/tags?post=25123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}