{"id":20755,"date":"2023-07-14T13:53:14","date_gmt":"2023-07-14T12:53:14","guid":{"rendered":"https:\/\/by-tv.co.uk\/?p=20755"},"modified":"2023-07-14T13:53:14","modified_gmt":"2023-07-14T12:53:14","slug":"ofcom-virgin-media-musterilerinin-mevcut-sozlesmelerini-iptal-etmekte-yasadigi-zorluklari-arastiriyor","status":"publish","type":"post","link":"https:\/\/by-tv.co.uk\/en\/ofcom-virgin-media-musterilerinin-mevcut-sozlesmelerini-iptal-etmekte-yasadigi-zorluklari-arastiriyor\/","title":{"rendered":"Ofcom, Virgin Media m\u00fc\u015fterilerinin mevcut s\u00f6zle\u015fmelerini iptal etmekte ya\u015fad\u0131\u011f\u0131 zorluklar\u0131 ara\u015ft\u0131r\u0131yor"},"content":{"rendered":"<p>\u0130ngiltere\u2019deki Telekom\u00fcnikasyon d\u00fczenleyicisi Ofcom, Virgin Media m\u00fc\u015fterilerinin mevcut s\u00f6zle\u015fmelerini iptal etmekte ya\u015fad\u0131\u011f\u0131 zorluklar\u0131 ara\u015ft\u0131r\u0131yor.<\/p>\n<p>&nbsp;Ofcom&#8217;a yap\u0131lan bildirimlere g\u00f6re, m\u00fc\u015fteriler telefonla ileti\u015fimde zorluk \u00e7ekiyor, \u00e7a\u011fr\u0131lar d\u00fc\u015f\u00fcyor veya uzun s\u00fcre beklemek zorunda kal\u0131yor. Baz\u0131 m\u00fc\u015fteriler ise hizmet iptali i\u00e7in tekrar tekrar talepte bulunmak zorunda kal\u0131yor. #Ofcom #VirginMedia<\/p>\n<p>Bu olay, Virgin Media&#8217;n\u0131n son zamanlarda yaratt\u0131\u011f\u0131 sorunlar\u0131n bir par\u00e7as\u0131. BBC\u2019n\u015fn haberine g\u00f6re Nisan ay\u0131nda binlerce ki\u015fi, \u0130ngiltere&#8217;de iki kez bir g\u00fcn boyunca internete eri\u015femediklerini bildirince \u015firket \u00f6z\u00fcr dilemek zorunda kalm\u0131\u015ft\u0131. Haziran ay\u0131nda ise baz\u0131 e-posta kullan\u0131c\u0131lar\u0131 36 saat boyunca e-posta g\u00f6nderememe ve alamama sorunu ya\u015fad\u0131.<\/p><div id=\"briti-1123050385\" class=\"briti-icerik\" style=\"margin-top: 5px;margin-bottom: 5px;\"><a href=\"https:\/\/piaryum.com\/services\/\" aria-label=\"piaryum banner\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/by-tv.co.uk\/wp-content\/uploads\/2025\/12\/Gemini_Generated_Image_g5yqr1g5yqr1g5yq.jpg\" alt=\"\"  width=\"2064\" height=\"1152\"   \/><\/a><\/div>\n<p>&nbsp;Sorun sonradan \u00e7\u00f6z\u00fclm\u00fc\u015f olsa da, baz\u0131 m\u00fc\u015fteriler hala gelen kutular\u0131na eri\u015fim sa\u011flayam\u0131yor. #VirginMedia<\/p>\n<p>Ofcom, bu durumu ara\u015ft\u0131rd\u0131\u011f\u0131n\u0131 ve m\u00fc\u015fteri haklar\u0131n\u0131n korunmas\u0131n\u0131 sa\u011flamak i\u00e7in \u00f6nlemler almay\u0131 de\u011ferlendirdi\u011fini belirtiyor. Virgin Media ise &#8220;\u00fcyelik iptali i\u00e7in ya\u015fanan zorluklarla ilgili&#8221; \u015fikayetlerin ge\u00e7en y\u0131l yar\u0131 yar\u0131ya azald\u0131\u011f\u0131n\u0131 belirtiyor. \u015eirketin bu sorunlara \u00e7\u00f6z\u00fcm bulmas\u0131 ve hizmet kalitesini art\u0131rmas\u0131 \u00f6nem ta\u015f\u0131yor.&nbsp;&nbsp;<\/p>\n<div id=\"briti-1814432952\" class=\"briti-icerikten-sonra_2\" style=\"margin-top: 25px;margin-bottom: 25px;\"><a href=\"https:\/\/wa.me\/message\/NDZLLIOQT4H3O1\" aria-label=\"bytv reklam banner\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/by-tv.co.uk\/wp-content\/uploads\/2025\/12\/bytv-reklam-banner.jpg\" alt=\"\"  width=\"2376\" height=\"1008\"   \/><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>\u0130ngiltere\u2019deki Telekom\u00fcnikasyon d\u00fczenleyicisi Ofcom, Virgin Media m\u00fc\u015fterilerinin mevcut s\u00f6zle\u015fmelerini iptal etmekte ya\u015fad\u0131\u011f\u0131 zorluklar\u0131 ara\u015ft\u0131r\u0131yor. &nbsp;Ofcom&#8217;a yap\u0131lan bildirimlere g\u00f6re, m\u00fc\u015fteriler telefonla ileti\u015fimde zorluk \u00e7ekiyor, \u00e7a\u011fr\u0131lar d\u00fc\u015f\u00fcyor veya uzun s\u00fcre beklemek zorunda kal\u0131yor. Baz\u0131 m\u00fc\u015fteriler ise hizmet iptali i\u00e7in tekrar tekrar talepte bulunmak zorunda kal\u0131yor. #Ofcom #VirginMedia Bu olay, Virgin Media&#8217;n\u0131n son zamanlarda yaratt\u0131\u011f\u0131 sorunlar\u0131n bir par\u00e7as\u0131. BBC\u2019n\u015fn haberine g\u00f6re Nisan ay\u0131nda binlerce ki\u015fi, \u0130ngiltere&#8217;de iki kez bir g\u00fcn boyunca internete eri\u015femediklerini bildirince \u015firket \u00f6z\u00fcr dilemek zorunda kalm\u0131\u015ft\u0131. Haziran ay\u0131nda ise baz\u0131 e-posta kullan\u0131c\u0131lar\u0131 36 saat boyunca e-posta g\u00f6nderememe ve alamama sorunu ya\u015fad\u0131. &nbsp;Sorun sonradan \u00e7\u00f6z\u00fclm\u00fc\u015f olsa da, baz\u0131 m\u00fc\u015fteriler hala gelen [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20756,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-20755","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genel"],"_links":{"self":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/20755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/comments?post=20755"}],"version-history":[{"count":0,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/20755\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media\/20756"}],"wp:attachment":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media?parent=20755"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/categories?post=20755"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/tags?post=20755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}