{"id":11223,"date":"2021-07-07T14:39:41","date_gmt":"2021-07-07T13:39:41","guid":{"rendered":"https:\/\/by-tv.co.uk\/?p=11223"},"modified":"2021-07-07T14:46:24","modified_gmt":"2021-07-07T13:46:24","slug":"musteriler-covid-bahanesinden-bikti","status":"publish","type":"post","link":"https:\/\/by-tv.co.uk\/en\/musteriler-covid-bahanesinden-bikti\/","title":{"rendered":"M\u00fc\u015fteriler &#8216;Covid bahanesi&#8217;nden b\u0131kt\u0131"},"content":{"rendered":"<p>&nbsp;\u00d6ZEL HABER: \u0130ngiltere yap\u0131lan bir ara\u015ft\u0131rma, m\u00fc\u015fterilerin &#8220;Covid nedeniyle&#8221; k\u00f6t\u00fc hizmet almaktan b\u0131kt\u0131klar\u0131n\u0131 ortaya koydu. \u0130ngiltere M\u00fc\u015fteri Hizmetleri Enstit\u00fcs\u00fc&#8217;n\u00fcn yay\u0131nlad\u0131\u011f\u0131 \u0130ngiltere M\u00fc\u015fteri Memnuniyeti Endeksi&#8217;ne (UKCSI)&nbsp; g\u00f6re (Institute of Customer Service), firmalar; salg\u0131nda m\u00fc\u015fterileri telefonda uzun s\u00fcre bekletme ve ge\u00e7 teslimat yapmakla su\u00e7lan\u0131yor. Ara\u015ft\u0131rmaya g\u00f6re, son alt\u0131 aydaki k\u00f6t\u00fc hizmetle ilgili \u015fikayetlerin say\u0131s\u0131 2009&#8217;dan bu yana en y\u00fcksek seviyede ger\u00e7ekle\u015fti.<\/p>\n<p>\u00c7al\u0131\u015fma, m\u00fc\u015fterilerin ge\u00e7 teslimatlar ve i\u015fletmelerden ald\u0131klar\u0131 k\u00f6t\u00fc hizmetler i\u00e7in bir bahane olarak Covid-19&#8217;u kullanmas\u0131ndan dolay\u0131 hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011frad\u0131\u011f\u0131n\u0131 ortaya koydu<\/p>\n<p>&nbsp;Ancak \u015fimdi, d\u00fcnya \u00f6l\u00fcmc\u00fcl koronavir\u00fcs ile ya\u015famay\u0131 \u00f6\u011frenirken, m\u00fc\u015fteriler restoranlar\u0131n ve di\u011fer i\u015fletmelerin uyum sa\u011flamakta ba\u015far\u0131s\u0131z oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyor.<\/p><div id=\"briti-1001662988\" class=\"briti-icerik\" style=\"margin-top: 5px;margin-bottom: 5px;\"><a href=\"https:\/\/piaryum.com\/services\/\" aria-label=\"piaryum banner\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/by-tv.co.uk\/wp-content\/uploads\/2025\/12\/Gemini_Generated_Image_g5yqr1g5yqr1g5yq.jpg\" alt=\"\"  width=\"2064\" height=\"1152\"   \/><\/a><\/div>\n<blockquote class=\"twitter-tweet\">\n<p dir=\"ltr\" lang=\"en\">In the July 2021 <a href=\"https:\/\/twitter.com\/hashtag\/UKCSI?src=hash&amp;ref_src=twsrc%5Etfw\" target=\"_blank\" rel=\"noopener\">#UKCSI<\/a>, we assess how customer experience, behaviours and preferences have changed during the COVID-19 pandemic. The research includes key learnings and implications for organisations.<\/p>\n<p>See the key findings in the infographic below \ud83d\udc47 <a href=\"https:\/\/t.co\/v8iMmTjAaF\">https:\/\/t.co\/v8iMmTjAaF<\/a> <a href=\"https:\/\/t.co\/7zFTk3xSmR\">pic.twitter.com\/7zFTk3xSmR<\/a><\/p>\n<p>\u2014 The Institute of Customer Service (@instituteofcs) <a href=\"https:\/\/twitter.com\/instituteofcs\/status\/1412758552603729920?ref_src=twsrc%5Etfw\" target=\"_blank\" rel=\"noopener\">July 7, 2021<\/a><\/p><\/blockquote>\n<p><script async=\"\" src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><br \/>\nUKCSI, 2008&#8217;den beri M\u00fc\u015fteri Hizmetleri Enstit\u00fcs\u00fc taraf\u0131ndan y\u0131lda iki kez yay\u0131nlanan ulusal m\u00fc\u015fteri memnuniyeti barometresidir.<\/p>\n<p>Enstit\u00fc, 13 sekt\u00f6rde 250&#8217;den fazla kurum ve kurulu\u015fun yer ald\u0131\u011f\u0131, tutarl\u0131 bir dizi \u00f6l\u00e7\u00fcmle m\u00fc\u015fteri memnuniyetini ara\u015ft\u0131r\u0131yor.&nbsp;<\/p>\n<p>Temmuz 2021&#8217;de yay\u0131nlanan son endekse \u0130ngiltere M\u00fc\u015fteri Memnuniyeti Endeksi (UKCSI), Temmuz 2020&#8217;ye g\u00f6re 0,4 puan&nbsp; artarak 77,4&nbsp; oldu(100 \u00fczerinden)<\/p>\n<blockquote class=\"instagram-media\" style=\"background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);\" data-instgrm-captioned=\"\" data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/CRBzMw9qqh3\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"13\">\n<div style=\"padding: 16px;\">\n<p>&nbsp;<\/p>\n<div style=\"display: flex; flex-direction: row; align-items: center;\">\n<div style=\"background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;\">&nbsp;<\/div>\n<div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center;\">\n<div style=\"background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;\">&nbsp;<\/div>\n<div style=\"background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;\">&nbsp;<\/div>\n<\/div>\n<\/div>\n<div style=\"padding: 19% 0;\">&nbsp;<\/div>\n<div style=\"display: block; height: 50px; margin: 0 auto 12px; width: 50px;\">&nbsp;<\/div>\n<div style=\"padding-top: 8px;\">\n<div style=\"color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;\">Bu g\u00f6nderiyi Instagram&#8217;da g\u00f6r<\/div>\n<\/div>\n<div style=\"padding: 12.5% 0;\">&nbsp;<\/div>\n<div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\">\n<div>\n<div style=\"background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\">&nbsp;<\/div>\n<div style=\"background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\">&nbsp;<\/div>\n<div style=\"background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\">&nbsp;<\/div>\n<\/div>\n<div style=\"margin-left: 8px;\">\n<div style=\"background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\">&nbsp;<\/div>\n<div style=\"width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);\">&nbsp;<\/div>\n<\/div>\n<div style=\"margin-left: auto;\">\n<div style=\"width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\">&nbsp;<\/div>\n<div style=\"background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\">&nbsp;<\/div>\n<div style=\"width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\">&nbsp;<\/div>\n<\/div>\n<\/div>\n<div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\">\n<div style=\"background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;\">&nbsp;<\/div>\n<div style=\"background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;\">&nbsp;<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p style=\"color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;\"><a style=\"color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;\" href=\"https:\/\/www.instagram.com\/p\/CRBzMw9qqh3\/?utm_source=ig_embed&amp;utm_campaign=loading\" target=\"_blank\" rel=\"noopener\">Brit \u0130\u015f-Ya\u015fam TV (@britisyasamtv)&#8217;in payla\u015ft\u0131\u011f\u0131 bir g\u00f6nderi<\/a><\/p>\n<\/div>\n<\/blockquote>\n<p><script async=\"\" src=\"\/\/www.instagram.com\/embed.js\"><\/script><br \/>\nSon bir y\u0131lda m\u00fc\u015fterilerin %14,9&#8217;u bir kurulu\u015fla sorun ya\u015fad\u0131, bu 2009&#8217;dan beri g\u00f6r\u00fclen en y\u00fcksek oran. Ancak \u015fikayetleri \u015fimdiye kadarki en y\u00fcksek d\u00fczeyde ele al\u0131nmas\u0131ndan memnunlar.&nbsp;<br \/>\n\u0130lk kez, endekste yer alan m\u00fc\u015fteri deneyimlerinin %50&#8217;si dijitalde ger\u00e7ekle\u015fti.<br \/>\n272 kurum veya kurulu\u015f puanland\u0131r. John Lewis ve amazon.co.uk en y\u00fcksek puan alan kurulu\u015f olarak kay\u0131tlara ge\u00e7ti.<\/p>\n<p>Temmuz 2020 ile kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda Kamu Hizmetleri (Ulusal) ve Perakende (G\u0131da D\u0131\u015f\u0131) sekt\u00f6rler 1,2 puan iyile\u015fti ve 1 puan ile Telekom\u00fcnikasyon ve Medya sekt\u00f6r\u00fc iyile\u015fme g\u00f6sterdi. &nbsp;Ortalama Kamu Hizmetleri (Yerel) sekt\u00f6r\u00fcnde memnuniyet 1,6 puan d\u00fc\u015ft\u00fc.&nbsp;<\/p>\n<p>UKCSI&#8217;ye bir b\u00fct\u00fcn olarak bak\u0131ld\u0131\u011f\u0131nda, Deliveroo, Just Eat ve Screwfix Direct ilk kez bir UKCSI puan\u0131 ald\u0131.<\/p>\n<div>\n<div>&nbsp;<\/div>\n<\/div>\n<div id=\"briti-1732620310\" class=\"briti-icerikten-sonra_2\" style=\"margin-top: 25px;margin-bottom: 25px;\"><a href=\"https:\/\/wa.me\/message\/NDZLLIOQT4H3O1\" aria-label=\"bytv reklam banner\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/by-tv.co.uk\/wp-content\/uploads\/2025\/12\/bytv-reklam-banner.jpg\" alt=\"\"  width=\"2376\" height=\"1008\"   \/><\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>&nbsp;\u00d6ZEL HABER: \u0130ngiltere yap\u0131lan bir ara\u015ft\u0131rma, m\u00fc\u015fterilerin &#8220;Covid nedeniyle&#8221; k\u00f6t\u00fc hizmet almaktan b\u0131kt\u0131klar\u0131n\u0131 ortaya koydu. \u0130ngiltere M\u00fc\u015fteri Hizmetleri Enstit\u00fcs\u00fc&#8217;n\u00fcn yay\u0131nlad\u0131\u011f\u0131 \u0130ngiltere M\u00fc\u015fteri Memnuniyeti Endeksi&#8217;ne (UKCSI)&nbsp; g\u00f6re (Institute of Customer Service), firmalar; salg\u0131nda m\u00fc\u015fterileri telefonda uzun s\u00fcre bekletme ve ge\u00e7 teslimat yapmakla su\u00e7lan\u0131yor. Ara\u015ft\u0131rmaya g\u00f6re, son alt\u0131 aydaki k\u00f6t\u00fc hizmetle ilgili \u015fikayetlerin say\u0131s\u0131 2009&#8217;dan bu yana en y\u00fcksek seviyede ger\u00e7ekle\u015fti. \u00c7al\u0131\u015fma, m\u00fc\u015fterilerin ge\u00e7 teslimatlar ve i\u015fletmelerden ald\u0131klar\u0131 k\u00f6t\u00fc hizmetler i\u00e7in bir bahane olarak Covid-19&#8217;u kullanmas\u0131ndan dolay\u0131 hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011frad\u0131\u011f\u0131n\u0131 ortaya koydu &nbsp;Ancak \u015fimdi, d\u00fcnya \u00f6l\u00fcmc\u00fcl koronavir\u00fcs ile ya\u015famay\u0131 \u00f6\u011frenirken, m\u00fc\u015fteriler restoranlar\u0131n ve di\u011fer i\u015fletmelerin uyum sa\u011flamakta ba\u015far\u0131s\u0131z oldu\u011funu d\u00fc\u015f\u00fcn\u00fcyor. In the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[15],"tags":[1096,430,204,809,567,808,155,149,861,1509,1550,460],"class_list":["post-11223","post","type-post","status-publish","format-standard","hentry","category-ingiltere","tag-covit-19","tag-birlesik-krallik","tag-britanya","tag-corona","tag-coronavirus","tag-covid-19","tag-ekonomi","tag-ingiltere","tag-karantina","tag-kovid-19","tag-pandemi","tag-salgin"],"_links":{"self":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/11223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/comments?post=11223"}],"version-history":[{"count":0,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/posts\/11223\/revisions"}],"wp:attachment":[{"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/media?parent=11223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/categories?post=11223"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/by-tv.co.uk\/en\/wp-json\/wp\/v2\/tags?post=11223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}